We want you to be completely happy with your purchases. If for any reason you aren’t, we offer a 14-day returns guarantee. Just get in touch within 14 days and we will happily refund your items or issue a voucher code for the value.
Please fill in our online form and we´ll get in touch. Alternatively you can send an email to sales@alatagold.com or you can call us on +233 56 054 6460 with your order number and reason for return and we´ll be in touch.
We are unable to exchange items, unless faulty.
It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. This means that you are able to return it with the original packaging and labels, and that it’s undamaged and unused.
For items that have been used/opened please contact customer services on +233 56 054 6460, and if a refund is agreed, it will be in the form of vouchers.
We’ll be happy refund your postage if your item is faulty or not as described.
